shipping & returns
we offer free shipping on all orders within Canada and free shipping to the USA, for orders over $79.00.
for orders under $79.00, there is a flat rate of $17.00.
we ensure that your package will get delivered to you in the best condition by packing every item with love and extra care. in the unfortunate case that your order arrives in a damaged state, please get in touch with us at firstname.lastname@example.org
estimated delivery & disclaimers:
all orders are processed within 1- 2 business days. shipping charges for your order will be calculated and displayed at checkout for full transparency.
due to hygiene reasons, we are unable to accept returns and exchanges. all gift cards are final sale. thank you for your understanding.
Submit a return request Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. 1. Log in to your account: 1. In the Email field, enter your email address, and then click Continue. 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 3. Go back to the online store, and then enter a six-digit verification code. 2. Click the order that you want to submit the return for. 3. If your order has more than one item, then select the items that you want to return. 4. Select a return reason and add a note for the store. 5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.